At Malen Car and Van Sales we take your privacy seriously and are committed to ensuring the data processed through this website is done so in accordance with the UK General Data Protection Regulation (UK GDPR).

This privacy notice outlines the steps Malen Car and Van Sales takes to ensure the privacy of users of this website and tells you how we handle your personal information.

·        CONTACT DETAILS

·        THE DATA WE COLLECT AND PROCESS

·        LAWFUL BASES

·        DATA PROTECTION RIGHTS

·        RETENTION PERIOD

·        WHO WE SHARE INFORMATION WITH

·        HOW TO COMPLAIN

·        CHANGES TO THIS PRIVACY NOTICE

CONTACT DETAILS

If you have any questions relating to the way in which Malen Car and Van Sales handles your data, then please contact us via the contact page or telephone 0121 323 5271.

Calls to the telephone numbers shown on this website may be recorded for training and monitoring purposes.

THE DATA WE COLLECT

This section outlines the types of data and information collected through this website and provided to us directly by you as the data subject.

·        WEBSITE COOKIES

1. We use cookies to improve your website experience and also to track user activity so we can improve our services in future. Cookies collect data such as your IP address, browser type, device details, and pages visited on this site. While we strive to anonymise this data, some of it may constitute personal data under the UK GDPR.

2. You can disable or delete cookies at any time by adjusting your browser settings.

·        ADOBE ANALYTICS

1. This website uses a 3rd party service called Adobe Analytics to collect information about visitor behaviour to inform business decisions. Examples of the information collected via Adobe Analytics includes the number of visits, areas of this website users are accessing, and the action users are taking. This information is anonymous and does not allow identification of individual users accessing this website.

·        PERSONAL INFORMATION VIA ENQUIRY FORMS

1. If a user submits an enquiry to Malen Car and Van Sales via an enquiry form on this website, then details including the name, email address, phone number as well as any additional information provided by the user in the form will be sent to Malen Car and Van Sales and stored within tools including tools made available by our processor Exchange & Mart.

·        TRACKING MARKETING ACTIVITY

1. This website may use services to track results from all Malen Car and Van Sales marketing activity and to manage contacts and leads. If a user visits this website as a result of responding to Malen Car and Van Sales marketing activity and then submits an enquiry via a form on this website, or calls the Malen Car and Van Sales tracked telephone number, the user’s telephone number, email address, name and any other information submitted by the user may be stored within the tracking platform. This data is not shared with any other third parties.

LAWFUL BASES

Our lawful bases for collecting and processing your personal information are Consent and Legitimate Interest.

·        CONSENT

By submitting an enquiry via any form on this website, you give consent to be contacted by appropriate methods in relation to the enquiry, and if enquiring about vehicle finance, a user gives consent for their information to be shared with third party finance providers.

We have permission from you after we gave you all the relevant information. To be clear, you do have the right to withdraw your consent at any time. If you wish to withdraw your consent, please contact us using the contact details at the top of this privacy notice.

·        LEGITIMATE INTERESTS

We process your personal data to pursue our legitimate interests, which include tracking and measuring marketing activity and managing customer leads and enquiries. A Legitimate Interests Assessment has been conducted to ensure your rights and interests are balanced against ours.

DATA PROTECTION RIGHTS

Under certain circumstances, you have rights under data protection law in relation to your personal data.

·        Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

·        Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

·        Your right to erasure - You have the right to ask us to delete your personal information.

·        Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.

·        Your right to object to processing - You have the right to object to the processing of your personal data.

·        Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

·        Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

RETENTION PERIOD

All data is reviewed periodically based on its necessity and personal data is retained only as long as necessary for the purposes stated in this notice.

For example, enquiry data is kept for 12 months post-enquiry unless further consent is obtained for marketing purposes.

WHO WE SHARE INFORMATION WITH

Exchange & Mart (part of Newsquest Media Group LTD), who power this website and related services for Malen Car and Van Sales, act as the data processor.

Third party finance providers.

HOW TO COMPLAIN

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:          

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

CHANGES TO THIS PRIVACY NOTICE

We may choose to amend our privacy notice from time to time.

Last updated: 18/11/2024